Do I need an account to place an order?

Not at all! You are welcome to check out as a guest. However, creating an account makes your tea journey much smoother:

• Faster Checkout: Save your shipping details for effortless future purchases.

• Order Tracking: Effortlessly view live order status and past purchases in one place.

• Exclusive Access: Be the first to hear about new seasonal tea harvests and special member promotions.

What payment methods do you accept?

We offer Cash on Delivery (COD) for selected regions during checkout. We also accept major credit and debit cards through our secure payment gateway.

How secure is my personal and payment information?

Your security is our top priority. All transactions are protected with industry-standard SSL encryption. When you pay by card, your details are encrypted and sent directly to our payment processor for authorization. We never store or save your credit card information on our servers.

Will I be charged exchange rate fees?

All store prices and orders are processed in US Dollars (USD). If your card is issued in a different currency, your bank or card provider will automatically convert the total based on their exchange rate on the date the transaction is processed.

How should I enter my shipping address?

To prevent shipping or customs delays, please enter your address using standard English characters and punctuation. If your local address includes special characters or accents (e.g., ç, ü, é), kindly substitute them with their standard English equivalents (e.g., c, u, e).

Can I update my shipping address after ordering?

We process orders quickly to get your tea to you as fast as possible. Once an order has been processed or dispatched, we are unable to change the delivery address.

💡 Tip: We strongly recommend using your permanent residential address rather than a temporary or holiday address, as international customs clearance times can vary.

How long will shipping take, and how do I track my order?

Delivery times depend on the shipping method selected at checkout. As soon as your order ships, we will send you a confirmation email containing your tracking number and a direct link to follow your parcel.

Please note: We are not responsible for delivery delays caused by local customs inspections.

What should I do if an item is missing from my delivery?

We carefully inspect and pack every order, but if something was missed, we want to make it right immediately! Please reach out to our support team with your order number, and we will resolve it right away.